FAQs

First of all, we highly recommend taking a few minutes to get a tour of the entire store; you don’t want to mess up our incredible discount and collections, right?!

Then simply feel free to find the products that you’d like to buy. Take a look at size, colors, and quantity. Then click on the 'Add to Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! 

 Absolutely! We at Rightful Way online store implement SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your products. Thereupon your credit card information will be purged.

Of course, our intention is that you are pleased with your purchase and come back for our incredible good offers.

 Absolutely! Its our mission to offer the best and high quality product in the market place. If you find any damage on your item or received a different product by mistake, do not hesitate to contact us immediately! We do all to ensure to fix any problem in order to you can get the best shopping experience.Just visit the contact us page and we'll get it addressed!

We handle customer service through Facebook Messenger and email. Visit our Facebook Page to open up a chat with us on Facebook Messenger, or send us an email at contact@rightfulway.com with any questions or concern that you have.

If you have any additional questions that have not been addressed in our FAQs page, please, do not hesitate to Contact Us (we're sure that we can solve any problem) and we will get back to you as soon as possible. 

Yes! We are so proud to offer our product helping people around the world and growing the best relationship with our customers. 

The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the top right of our website to change currency on the site. The site will default US Dollars on the checkout page.

 In some instances, delivery may be delayed depending on your country's customs. Rightful Way and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Rightful Way does not cover additional customs fee charges.Rightful Way is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Once our team processes your order within 1-2 business days, expect to get it within 7-15 business days, after purchase, depending on customs clearance. 

USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

Undoubtedly, our company enjoys offering a good range of products that significantly lower than our competitors. Among of the factors that could befall, we can mention some like high demand, seasonal situation, inclement weather, warehouse location etc.

Just, we want to let you know that no matters what happens, we work hardest to get your order shipped and delivered as fast as possible.

Seamlessly you can check the status of your order at any time. RightfulWay’s store has applied an useful tracking system which you can feel comfortable about it.

Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible, but many aspects determined that such as; kind of product, quantity, and location of the fulfillment center.

Hence, please allow 2 - 3 days to have your order processed. This means that once you order have been shipped, instantly, you’ll be notified through email that contains your tracking number.  You can check the status of your order at any time as you wish on referring Track my Order page in order to know where your items are in that moment.

In case that you didn’t receive any update on your order, please contact us immediately and we will do all we can to give you a better answer.

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

Do not worry,we ship your orders from various international warehouses (US, Canada, Europe, Asia, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get you as soon as possible.  Probably some of your products get shipped separately. You have nothing to worry about it, with your tracking number; together we can find your item (s), easily. 

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us. 

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

No worries! Contact us right away and we'll help guide you through the process. Also, instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Visit our Refund Policy page for complete details.